Shipping policy

Free Delivery Terms and Conditions 

• We offer free local delivery within 20km of Mount Albert, ON. 
• 5$ Delivery to areas within 20-30km
  
• No coupon code required. Delivery cost will be automatically deducted at checkout.
• Deliveries may take up 4-7 business days. 

Free Shipping Terms and Conditions 

• Free Shipping on orders over $100 in Ontario only. 
• No coupon code required. Shipping cost will be automatically deducted at checkout.
• Free Shipping is NOT AVAILABLE for wholesale/custom orders, orders in provinces other than Ontario, orders exceeding the weight of 5 kg.
  

Shipping Times

Orders are shipped within 24-48 business hours. 

Shipping Couriers

We only use CanadaPost at the moment.

Order Tracking

When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and a link to track your package.

Order Cancellation and Adjustments

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at orders@thesiberianspa.com.